Aquatic Centre Physiotherapy | F.A.Q.’s
Aquatic Centre Physiotherapy is the largest rehabilitation centre on the North Shore located in the West Vancouver Aquatic Centre.
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Physiotherapy Services
Is a referral needed for physiotherapy?

No, unless it is for a WCB or ICBC Treatment.
Some Extended Health Plans require a referral before providing coverage if you are going to be claiming reimbursement. Please check your plan for specific details.

How long will my appointment take?

Please arrive 15 minutes early for your first visit to fill out a New Patient Form and complete payment.
Appointment time can vary and will be determined by your physiotherapist.  You will spending 30 minutes one on one but be in the clinic up to 1 hour for modalities, exercises, etc.

What are my payment options?

We accept cash, cheque, Interac, Visa and Mastercard. We request payment at the time of each visit.

Do I need to bring anything to my appointment?
  • Doctors referral (if you have one)
  • PHN (Personal Health Number) number
  • Shorts- If you are being treated for a back, hip, knee, ankle or foot problem
  • Shoes/orthotics- If you have a lower extremity injury related to a sport it may be helpful for you to bring whatever shoes (including orthotics) you use to participate in that sport.
  • Tank top for upper extremity issues (Please do NOT wear T-back tops/bra tops for IMS treatments)
  • WCB Patients- Dr. referral, claim #, Carecard, case manager’s name and phone number
  • ICBC Patients- Dr. referral, claim #, Carecard, case manager’s name and phone number
Can I cancel an appointment?

We ask for 24 hours notice for cancellations. Your appointment time has been reserved for you. Please note that the FULL PRIVATE  fee applies for missed appointments.

Where is the clinic located?

We are on the second floor (at the back of the gym) of the West Vancouver Aquatic Centre Facility. Walk up the stairs to the gym and look straight ahead, you’ll see the clinic at the back. There is also elevator access.

What about parking and access?

There is FREE underground parking available for the entire Aquatic Centre. Entrances are off Gordon Ave. OR off 21st Street (between Marine and Gordon).

There is also a FREE above ground lot ajacent to the Ice Arena and behind the Aquatic Centre off Gordon Ave., as well as street parking in the area.